You shouldn't have to tell your story from scratch
And your team shouldn't have to guess it.
When someone moves into care, school, employment or support, the team is often piecing together who they are and what they need on the day they arrive, even though that information already existed somewhere. It was in a report, a plan, a phone call, or someone's head. It just never reached the people who needed it in time.
This happens on both sides of the relationship. The team arrives underprepared. And the person or family arrives having already told their story more times than they should have to, without knowing whether any of it will actually be used. We want to understand both experiences, because the same gap causes both.
We are collecting stories of what that first week actually looks like, for the person arriving and for the team responsible for them, across every transition setting. The survey takes about three minutes, and it helps us build something that fixes it.
We are collecting stories of what that first week actually looks like, for the person arriving and for the team responsible for them, across every transition setting. The survey takes about three minutes, and it helps us build something that fixes it.
from an underprepared first week
knowing a client's risks and sensitivities before day one
and when we focus all our work